Purchasing FAQs
1. Do you accept backorders for out of stock products?
No, we currently do not have a back order system in place. If an item is out of stock, it will be displayed as unavailable on the website and you’ll be able to add it to the shopping cart until it’s available. Although rare, there can be some overlap between ordering an item and it goes out of stock. If this occurs and your order has been placed, we will do our best to contact you to let you know of this issue.
2. Can I place an order over the phone?
No. We currently do not accept orders over the phone.
3. What are the expiry dates on the products sold?
The products sold on the Site have expiry dates of between 2 to 3 years to give you a suitable amount of time to use them. Unfortunately, we are unable to individually select items with a longer expiry.
4. Are there restrictions on how many units I can purchase?
Generally, there are no restrictions on purchasing products unless we specify on the Site for special promotions or reasonable restrictions that Herbsense holds the final explanations.
5. I have forgotten my account name and/or password. What do I do?
Please go to the login section located in the main navigation at the top right of the page. When the login dialogue is displayed select "forgot my password" and we’ll email you a new password to the email we have on file for your account. Please follow the unique link provided in the email to set up a new password. Please keep your data safe and do not share your login details or re-use other passwords you may use for other sites.
6. I have a voucher code. How do I use it?
Simply enter the voucher code when Check Out and click Apply to ensure you receive the discount. The total amount due to be paid will be clearly spelt out before you commit to ordering from the Blackmores website.
7. Is there an expiry date on my voucher?
Yes, all Herbsense vouchers have an expiry date and this is made available where the voucher code has been promoted. We are unable to extend voucher expiry dates.
8. What forms of payment do you accept?
We accept Visa, MasterCard, PayPal, WeChat Pay and Alipay. Please have your PayPal logins handy to complete your order.
9. What if there is a problem with my payment method?
If there is a problem with your nominated payment method and payment cannot be processed, we will email you alerting you of the problem. If payment cannot be processed the next day your order will be automatically paused. We recommend that you get in touch with your payment method provider to find out more details about the failed transaction.
10. I can’t remember my PayPal account details. What do I do?
You need to get in touch with PayPal to get access to your account details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise, you can continue with your purchase using your credit card.
11. How long does it take for my order to arrive?
Every effort is made to ensure orders delivered within 2-4 business days in Australia; sometimes it is faster and on occasion a bit longer depending on your final destination.
12. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
No. We currently do not accept orders over the phone.
3. What are the expiry dates on the products sold?
The products sold on the Site have expiry dates of between 2 to 3 years to give you a suitable amount of time to use them. Unfortunately, we are unable to individually select items with a longer expiry.
4. Are there restrictions on how many units I can purchase?
Generally, there are no restrictions on purchasing products unless we specify on the Site for special promotions or reasonable restrictions that Herbsense holds the final explanations.
5. I have forgotten my account name and/or password. What do I do?
Please go to the login section located in the main navigation at the top right of the page. When the login dialogue is displayed select "forgot my password" and we’ll email you a new password to the email we have on file for your account. Please follow the unique link provided in the email to set up a new password. Please keep your data safe and do not share your login details or re-use other passwords you may use for other sites.
6. I have a voucher code. How do I use it?
Simply enter the voucher code when Check Out and click Apply to ensure you receive the discount. The total amount due to be paid will be clearly spelt out before you commit to ordering from the Blackmores website.
7. Is there an expiry date on my voucher?
Yes, all Herbsense vouchers have an expiry date and this is made available where the voucher code has been promoted. We are unable to extend voucher expiry dates.
8. What forms of payment do you accept?
We accept Visa, MasterCard, PayPal, WeChat Pay and Alipay. Please have your PayPal logins handy to complete your order.
9. What if there is a problem with my payment method?
If there is a problem with your nominated payment method and payment cannot be processed, we will email you alerting you of the problem. If payment cannot be processed the next day your order will be automatically paused. We recommend that you get in touch with your payment method provider to find out more details about the failed transaction.
10. I can’t remember my PayPal account details. What do I do?
You need to get in touch with PayPal to get access to your account details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise, you can continue with your purchase using your credit card.
11. How long does it take for my order to arrive?
Every effort is made to ensure orders delivered within 2-4 business days in Australia; sometimes it is faster and on occasion a bit longer depending on your final destination.
12. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
Generally, there are no restrictions on purchasing products unless we specify on the Site for special promotions or reasonable restrictions that Herbsense holds the final explanations.
5. I have forgotten my account name and/or password. What do I do?
Please go to the login section located in the main navigation at the top right of the page. When the login dialogue is displayed select "forgot my password" and we’ll email you a new password to the email we have on file for your account. Please follow the unique link provided in the email to set up a new password. Please keep your data safe and do not share your login details or re-use other passwords you may use for other sites.
6. I have a voucher code. How do I use it?
Simply enter the voucher code when Check Out and click Apply to ensure you receive the discount. The total amount due to be paid will be clearly spelt out before you commit to ordering from the Blackmores website.
7. Is there an expiry date on my voucher?
Yes, all Herbsense vouchers have an expiry date and this is made available where the voucher code has been promoted. We are unable to extend voucher expiry dates.
8. What forms of payment do you accept?
We accept Visa, MasterCard, PayPal, WeChat Pay and Alipay. Please have your PayPal logins handy to complete your order.
9. What if there is a problem with my payment method?
If there is a problem with your nominated payment method and payment cannot be processed, we will email you alerting you of the problem. If payment cannot be processed the next day your order will be automatically paused. We recommend that you get in touch with your payment method provider to find out more details about the failed transaction.
10. I can’t remember my PayPal account details. What do I do?
You need to get in touch with PayPal to get access to your account details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise, you can continue with your purchase using your credit card.
11. How long does it take for my order to arrive?
Every effort is made to ensure orders delivered within 2-4 business days in Australia; sometimes it is faster and on occasion a bit longer depending on your final destination.
12. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
Simply enter the voucher code when Check Out and click Apply to ensure you receive the discount. The total amount due to be paid will be clearly spelt out before you commit to ordering from the Blackmores website.
7. Is there an expiry date on my voucher?
Yes, all Herbsense vouchers have an expiry date and this is made available where the voucher code has been promoted. We are unable to extend voucher expiry dates.
8. What forms of payment do you accept?
We accept Visa, MasterCard, PayPal, WeChat Pay and Alipay. Please have your PayPal logins handy to complete your order.
9. What if there is a problem with my payment method?
If there is a problem with your nominated payment method and payment cannot be processed, we will email you alerting you of the problem. If payment cannot be processed the next day your order will be automatically paused. We recommend that you get in touch with your payment method provider to find out more details about the failed transaction.
10. I can’t remember my PayPal account details. What do I do?
You need to get in touch with PayPal to get access to your account details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise, you can continue with your purchase using your credit card.
11. How long does it take for my order to arrive?
Every effort is made to ensure orders delivered within 2-4 business days in Australia; sometimes it is faster and on occasion a bit longer depending on your final destination.
12. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
We accept Visa, MasterCard, PayPal, WeChat Pay and Alipay. Please have your PayPal logins handy to complete your order.
9. What if there is a problem with my payment method?
If there is a problem with your nominated payment method and payment cannot be processed, we will email you alerting you of the problem. If payment cannot be processed the next day your order will be automatically paused. We recommend that you get in touch with your payment method provider to find out more details about the failed transaction.
10. I can’t remember my PayPal account details. What do I do?
You need to get in touch with PayPal to get access to your account details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise, you can continue with your purchase using your credit card.
11. How long does it take for my order to arrive?
Every effort is made to ensure orders delivered within 2-4 business days in Australia; sometimes it is faster and on occasion a bit longer depending on your final destination.
12. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
You need to get in touch with PayPal to get access to your account details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise, you can continue with your purchase using your credit card.
11. How long does it take for my order to arrive?
Every effort is made to ensure orders delivered within 2-4 business days in Australia; sometimes it is faster and on occasion a bit longer depending on your final destination.
12. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
Purchasing FAQs
1. Do you accept backorders for out of stock products?
No, we currently do not have a back order system in place. If an item is out of stock, it will be displayed as unavailable on the website and you’ll be able to add it to the shopping cart until it’s available. Although rare, there can be some overlap between ordering an item and it goes out of stock. If this occurs and your order has been placed, we will do our best to contact you to let you know of this issue.
2. Can I place an order over the phone?
No. We currently do not accept orders over the phone.
3. What are the expiry dates on the products sold?
The products sold on the Site have expiry dates of between 2 to 3 years to give you a suitable amount of time to use them. Unfortunately, we are unable to individually select items with a longer expiry.
4. Are there restrictions on how many units I can purchase?
Generally, there are no restrictions on purchasing products unless we specify on the Site for special promotions or reasonable restrictions that Herbsense holds the final explanations.
5. I have forgotten my account name and/or password. What do I do?
Please go to the login section located in the main navigation at the top right of the page. When the login dialogue is displayed select "forgot my password" and we’ll email you a new password to the email we have on file for your account. Please follow the unique link provided in the email to set up a new password. Please keep your data safe and do not share your login details or re-use other passwords you may use for other sites.
6. I have a voucher code. How do I use it?
Simply enter the voucher code when Check Out and click Apply to ensure you receive the discount. The total amount due to be paid will be clearly spelt out before you commit to ordering from the Blackmores website.
7. Is there an expiry date on my voucher?
Yes, all Herbsense vouchers have an expiry date and this is made available where the voucher code has been promoted. We are unable to extend voucher expiry dates.
8. What forms of payment do you accept?
We accept Visa, MasterCard, PayPal, WeChat Pay and Alipay. Please have your PayPal logins handy to complete your order.
9. What if there is a problem with my payment method?
If there is a problem with your nominated payment method and payment cannot be processed, we will email you alerting you of the problem. If payment cannot be processed the next day your order will be automatically paused. We recommend that you get in touch with your payment method provider to find out more details about the failed transaction.
10. I can’t remember my PayPal account details. What do I do?
You need to get in touch with PayPal to get access to your account details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise, you can continue with your purchase using your credit card.
11. How long does it take for my order to arrive?
Every effort is made to ensure orders delivered within 2-4 business days in Australia; sometimes it is faster and on occasion a bit longer depending on your final destination.
12. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
No. We currently do not accept orders over the phone.
3. What are the expiry dates on the products sold?
The products sold on the Site have expiry dates of between 2 to 3 years to give you a suitable amount of time to use them. Unfortunately, we are unable to individually select items with a longer expiry.
4. Are there restrictions on how many units I can purchase?
Generally, there are no restrictions on purchasing products unless we specify on the Site for special promotions or reasonable restrictions that Herbsense holds the final explanations.
5. I have forgotten my account name and/or password. What do I do?
Please go to the login section located in the main navigation at the top right of the page. When the login dialogue is displayed select "forgot my password" and we’ll email you a new password to the email we have on file for your account. Please follow the unique link provided in the email to set up a new password. Please keep your data safe and do not share your login details or re-use other passwords you may use for other sites.
6. I have a voucher code. How do I use it?
Simply enter the voucher code when Check Out and click Apply to ensure you receive the discount. The total amount due to be paid will be clearly spelt out before you commit to ordering from the Blackmores website.
7. Is there an expiry date on my voucher?
Yes, all Herbsense vouchers have an expiry date and this is made available where the voucher code has been promoted. We are unable to extend voucher expiry dates.
8. What forms of payment do you accept?
We accept Visa, MasterCard, PayPal, WeChat Pay and Alipay. Please have your PayPal logins handy to complete your order.
9. What if there is a problem with my payment method?
If there is a problem with your nominated payment method and payment cannot be processed, we will email you alerting you of the problem. If payment cannot be processed the next day your order will be automatically paused. We recommend that you get in touch with your payment method provider to find out more details about the failed transaction.
10. I can’t remember my PayPal account details. What do I do?
You need to get in touch with PayPal to get access to your account details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise, you can continue with your purchase using your credit card.
11. How long does it take for my order to arrive?
Every effort is made to ensure orders delivered within 2-4 business days in Australia; sometimes it is faster and on occasion a bit longer depending on your final destination.
12. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
Generally, there are no restrictions on purchasing products unless we specify on the Site for special promotions or reasonable restrictions that Herbsense holds the final explanations.
5. I have forgotten my account name and/or password. What do I do?
Please go to the login section located in the main navigation at the top right of the page. When the login dialogue is displayed select "forgot my password" and we’ll email you a new password to the email we have on file for your account. Please follow the unique link provided in the email to set up a new password. Please keep your data safe and do not share your login details or re-use other passwords you may use for other sites.
6. I have a voucher code. How do I use it?
Simply enter the voucher code when Check Out and click Apply to ensure you receive the discount. The total amount due to be paid will be clearly spelt out before you commit to ordering from the Blackmores website.
7. Is there an expiry date on my voucher?
Yes, all Herbsense vouchers have an expiry date and this is made available where the voucher code has been promoted. We are unable to extend voucher expiry dates.
8. What forms of payment do you accept?
We accept Visa, MasterCard, PayPal, WeChat Pay and Alipay. Please have your PayPal logins handy to complete your order.
9. What if there is a problem with my payment method?
If there is a problem with your nominated payment method and payment cannot be processed, we will email you alerting you of the problem. If payment cannot be processed the next day your order will be automatically paused. We recommend that you get in touch with your payment method provider to find out more details about the failed transaction.
10. I can’t remember my PayPal account details. What do I do?
You need to get in touch with PayPal to get access to your account details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise, you can continue with your purchase using your credit card.
11. How long does it take for my order to arrive?
Every effort is made to ensure orders delivered within 2-4 business days in Australia; sometimes it is faster and on occasion a bit longer depending on your final destination.
12. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
Simply enter the voucher code when Check Out and click Apply to ensure you receive the discount. The total amount due to be paid will be clearly spelt out before you commit to ordering from the Blackmores website.
7. Is there an expiry date on my voucher?
Yes, all Herbsense vouchers have an expiry date and this is made available where the voucher code has been promoted. We are unable to extend voucher expiry dates.
8. What forms of payment do you accept?
We accept Visa, MasterCard, PayPal, WeChat Pay and Alipay. Please have your PayPal logins handy to complete your order.
9. What if there is a problem with my payment method?
If there is a problem with your nominated payment method and payment cannot be processed, we will email you alerting you of the problem. If payment cannot be processed the next day your order will be automatically paused. We recommend that you get in touch with your payment method provider to find out more details about the failed transaction.
10. I can’t remember my PayPal account details. What do I do?
You need to get in touch with PayPal to get access to your account details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise, you can continue with your purchase using your credit card.
11. How long does it take for my order to arrive?
Every effort is made to ensure orders delivered within 2-4 business days in Australia; sometimes it is faster and on occasion a bit longer depending on your final destination.
12. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
We accept Visa, MasterCard, PayPal, WeChat Pay and Alipay. Please have your PayPal logins handy to complete your order.
9. What if there is a problem with my payment method?
If there is a problem with your nominated payment method and payment cannot be processed, we will email you alerting you of the problem. If payment cannot be processed the next day your order will be automatically paused. We recommend that you get in touch with your payment method provider to find out more details about the failed transaction.
10. I can’t remember my PayPal account details. What do I do?
You need to get in touch with PayPal to get access to your account details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise, you can continue with your purchase using your credit card.
11. How long does it take for my order to arrive?
Every effort is made to ensure orders delivered within 2-4 business days in Australia; sometimes it is faster and on occasion a bit longer depending on your final destination.
12. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
You need to get in touch with PayPal to get access to your account details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise, you can continue with your purchase using your credit card.
11. How long does it take for my order to arrive?
Every effort is made to ensure orders delivered within 2-4 business days in Australia; sometimes it is faster and on occasion a bit longer depending on your final destination.
12. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
If your order does not arrive within the estimated time frame please contact enquiry@herbsense.com.au, quoting your order number and our customer service team will assist you.
